Frequently Asked Questions
Find answers to common questions about ordering, shipping, and returns.
Ordering
How do I place an order?
Browse our collection, select your size and color, add items to your cart, and proceed to checkout. You'll enter your shipping information and payment details to complete your order.
Do I need to create an account?
No account is required! We offer guest checkout for your convenience. After your order, you'll receive a magic link via email to track your order status.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe payment gateway, including Visa, Mastercard, American Express, and more.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery usually takes 3-5 business days within the UK. You'll receive tracking information via email once your order ships.
How much is shipping?
Shipping costs are calculated at checkout and displayed before you complete your order. We offer competitive rates for UK delivery.
Can I track my order?
Yes! After placing your order, you'll receive a confirmation email with a magic link. Click the link to view your order status and tracking information once your order ships.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We're working on expanding our shipping options in the future.
Products & Sizing
What are your t-shirts made from?
Our t-shirts are made from premium quality cotton for maximum comfort and durability. Specific material details are listed on each product page.
How do I choose the right size?
Check our size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
How should I care for my t-shirt?
Machine wash cold with like colors, tumble dry low, and avoid bleach. For best results, turn the garment inside out before washing to preserve any prints or designs.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in unworn, unwashed condition with original tags attached. Please contact us at hello@fenya.com to initiate a return.
How do I exchange an item?
To exchange an item for a different size or color, please contact our customer service team at hello@fenya.com. We'll arrange the exchange for you.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.